Scope
This policy applies to the PTG Certification course offered by the Boulder Crest Institute for Posttraumatic GrowthSM (BCI).
Participant-Initiated Cancellation
– Registrants may cancel after enrollment for a full refund, provided they have not (a) completed the course, (b) claimed CE credit, or (c) progressed beyond Module One of course content (as recorded in the Learning Management System).
Provider-Initiated Cancellation
– If BCI cancels a CE activity for any reason, all registrants will receive a full refund.
– Participants will be notified via email and provided with refund instructions within 5 business days of cancellation.
Refund Process
– Refund will be issued to the original payment method per the payment provider’s process and guidelines
– To request a cancellation or refund, email institute@bouldercrest.org with your full name, course title, order date, and reason for the request.
Exceptions & Limitations
– BCI does not refund transactions involving fraudulent, abusive, or chargeback activity and reserves the right to suspend LMS access in such cases.
– Coupon codes and promotional pricing are not redeemable for cash.
– Group purchases or third-party billing may be subject to additional terms.
Complaints & Grievances
Participant complaints are handled under BCI’s CE Program Grievance Procedure. To initiate a complaint, please email institute@bouldercrest.org.
Effective Date
This policy is effective immediately and applies to all purchases/enrollments from the effective date forward. BCI may update the policy to align with regulatory or platform requirements; the current version will always be posted at the policy link.