Information Collected by Boulder Crest
When you use our services or visit our Site, Boulder Crest collects information (i) that you knowingly and voluntarily provide, such as through forms or in hard copy when you visit our locations, or complete and submit profile screens, content, application forms, donation information or a “contact us” function, etc. when you visit our Site, and (ii) that we are able to collect from your web browser, cookies and other similar technologies when you visit our Site.
We may aggregate and/or anonymize all information that we collect from you, including Personal Information, for the purpose of research on our services and marketing or other marketing and promotional efforts.
Information that you Knowingly and Willingly Provide
We collect information that you knowingly and voluntarily provide when you use our Site or our services, including volunteer or donation information, profile details, and payment information. We primarily use this information to fulfill your information or donation requests. You can choose not to provide us with certain Personal Information, but then you may not be able to take advantage of the Site, our services or other available features we offer. The information that we collect and use may include without limitation the following kinds of Personal Information:
- First and Last Name.
- Telephone Contact Information.
- Home Address.
- Email Address.
- Payment Information.
In addition, information submitted to the Site via a “contact us” or other similar function on our Site may not necessarily receive a response. We will not use the information provided via these functions to contact you for marketing purposes unrelated to your request unless we disclose otherwise at the time you submit your request.
Boulder Crest does not store or maintain any personal credit card information on file in our system, unless a guest, donor, or volunteer provides this information for the purpose of a recurring gift. Boulder Crest does not share information with third-parties, except as discussed below. You and our community of supporters always have the opportunity to opt-out of communications at any time, or request that your personal information be updated, changed, or removed.
When you visit our Site, we collect standard information about Site users such as IP addresses, browser type, operating system, what you searched for, referring and exit pages, the dates and times of visits, and other Site usage behavior (“Site Visitation Data”). Site Visitation Data is used to administer the Site and provide general statistics regarding the use of the Site. We may also use Site Visitation Data to display advertising or send targeted email marketing messages you may find interesting and to suppress advertising that might not interest you.
When you visit our Site we may store information about your web session and assign you one or more cookies. Your browser will store these cookies on your computer in a small text file, and if you return to the Site the cookie may be read and may give us information about your use of the Site. Cookies are not linked to your Personal Information.
We may also use web beacons, clear gif technology, or action tags as mechanisms to collect aggregate Site Visitation Data by tracking how users navigate to and through our Site. We may also use this technology to track the delivery of HTML email messages. Data collected through this mechanism is not linked to Personal Information.
How Boulder Crest Uses Your Information
We may use online Personal Information we collect about you on its own or combine it with other information we have about you to:
- Create user accounts and/or profiles through registration.
- Perform internal operations, such as tracking and improving the effectiveness of our website and marketing efforts.
- Provide services and/or Site fulfillment, such as creating accounts, managing donations or volunteer activity, payments, and more.
- Personalize user experiences, such as remembering your settings and preferences for things like language, font size, etc.
- Provide user support.
- Advertise and market our services.
- Provide information to our representatives and/or advisors, such as our attorneys, accountants, and others to help us comply with legal, accounting, or security requirements.
- Protect the rights, safety, and information of Site users, retreat visitors, clients of our services, and third parties, as well as our own. This includes fraud prevention, business or product recalls, prosecuting and defending a court arbitration or similar proceeding, and more.
- Comply with legal requirements, such as in response to a subpoena or similar investigative demand.
How We Share Information We Collect
Boulder Crest may disclose your Personal Information in the following instances:
Agents. We may employ other companies and individuals to perform functions on our behalf. Examples of such functions include fulfilling donation or volunteer requests, processing facility (including cabin) reservations, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing technical support, providing marketing assistance, processing credit card payments, and providing customer service. We share our users, Personal Information with these agents as we deem necessary for such third parties to perform their functions.
Employees. Only authorized employees have access to your Personal Information.
As Part of a Merger or Sale of Business. We may disclose your Personal Information in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Children and Privacy
As a requirement to use our Site, you acknowledge that you have the appropriate consent(s) from any individual (or the parent of any child under the age of 18) to share their Personal Information with us. We do not knowingly collect any Personal Information from children under the age of eighteen (18). We will delete any Personal Information collected that we later determine to be from an individual younger than the age of eighteen (18).
Third Party Sites and Services
Our Site may contain links to third party websites, applications, and services not operated by us. These links are provided as a service and do not imply any endorsement by Boulder Crest of the activities or content of these sites, applications, or services nor any association with their operators. Additionally, our Site may include social media features, such as the Facebook “Like” button, and widgets, such as the “Share This” button, or interactive mini-programs that run on our Site. We are not responsible for the privacy policies or practices of any third party including websites or services directly linked to our Site. We encourage you to review the privacy policies of any third party site that you visit.
Security, Storage, and Retention
The security of your Personal Information is important to us. We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the internet, or method of electronic storage is one hundred percent secure and we cannot guarantee its absolute security. Please contact us if you have any questions about security on our site.
The Personal Information that you provide to us is generally stored on servers located in the United States or in our locked filing system. This can verified by looking for a ‘key lock’ icon in the address bar at the bottom of our Donation page or visiting our headquarters offices in Bluemont, Virginia. If you are located in another jurisdiction, you explicitly ACKNOWLEDGE AND CONSENT that once your Personal Information is submitted through our Site, it will be transferred to our servers in the United States and that the United States currently does not have uniform data protection laws in place. Further, the United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the General Data Protection Regulation (“GDPR”) of the European Union. For residents of the European Union, we rely on derogations for specific situations as set forth in Article 49 of the GDPR. In particular, we collect and transfer to the U.S. Personal Information of European Union residents only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of ours in a manner that does not outweigh your rights and freedoms.
We will retain your information for as long as your account is active or as needed to provide you with our services. If you wish to cancel your account or request that we no longer use your information to provide you service, contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Boulder Crest is your data controller. A data controller makes decisions regarding and is responsible for the collection, use, disclosure, retention, and protection of your Personal Information in accordance with this privacy notice, as well as any applicable national laws. As your data controller, we may transfer data to our affiliates who agree to the obligations of this privacy notice. We may process and retain your Personal Information on our servers in the U.S. and elsewhere in the world where our data centers are located. If you have questions regarding your Personal Information, please contact us using the contact information set forth in the “Privacy Inquiries” section below.
Information Correction, Removal, and Opting Out
Correction & Removal
If at any time you wish to update, correct, or request removal of, your Personal Information at Boulder Crest, please contact us via the email address or phone number provided on our website (www.bouldercrest.org). We stand ready to:
- Confirm what data we have, if any.
- Change, correct, and/or delete any data we have about you.
- Express any personal concerns about our use of your data.
Additionally, if you prefer not to receive marketing messages from us, please let us know by sending a message to us at email@example.com. Keep in mind that some communications (for example, important account notifications and billing information) are considered transactional and are necessary for all of our users. Nevertheless, to unsubscribe from marketing communications, please email us at firstname.lastname@example.org.
- By phone at 540-554-2727
- By emailing us at email@example.com
- By mail post to:
Boulder Crest Foundation
33735 Snickersville Turnpike
Bluemont, Virginia, 20135
Last modified on May 20, 2019
Give strength & hope to those who serve
Your support powers life-changing programs offered at no charge to veterans, military, first responders, and their families. With your help, our Warriors won't just survive — they'll thrive.